![]() We’ll do our best to list some of the most common ones here, tell you why they occur, and how to fix them. ![]() Make sure you’ve got those fields selected! The printer will reboot after selecting.Įrror Messages NOTE: All 3D Printer Manufacturers choose what wording they’ll use on their Error Messages. MY DREMEL DOESN’T SHOW “POLAR CLOUD” AS AN OPTIONĭremel firmware does not show the Polar Cloud as an option (under Tools > Settings > Clouds) if you do not have “United States” and “English” selected under Tools > Settings > Language. ![]() Work with your network admin staff - usually issues can be solved by taking your printer’s Ethernet or WiFi MAC address and “white listing” it in your router settings. Make sure that your printer is not having its two-way traffic or websockets protocol blocked by any network settings. The location or region you connect to is based on your location. The 3D Printer opens a websocket connection over port 443 (encrypted HTTPS traffic) with Amazon Web Services. HELP! OUR NETWORK IS BLOCKING THE PRINTER If you change the user in the printer before it is changed in the cloud, the printer connection will fail because it is looking for that new user’s info and still finding the old owner! You may need to turn off the cloud temporarily to change the owner’s username and PIN. Go to the Polar Cloud settings in your printer’s LCD screen or web interface to update the owner. They’ll need to accept an invite to complete that step as well, confirming they want to own the printer.Ĭhange the user’s info in the printer. Once that’s done, have the old “Owner” click “Change Owner” and select the member you’ve added to the printer that you want to be the owner of the printer. Invite the new owner to use the printer as a “Manager” then have them accept the invite. The way you get here varies by printer manufacturer.Ĭhange out the old owner in the Cloud. Confirm this person’s email is entered in the printer’s Polar Cloud Client page in the printer’s settings. If a “School” is the owner of the printer, look for which user’s title is “Registered Owner”. ![]() If there are multiple users with access to the printer, you can find owner by going to Make > Printers > and then going to Manage > Members and looking for “Owner”. If this account gets deleted, the person leaves, or you’re the new owner of a printer that has been used before - here are the steps to getting your printer back up and running.īackground: If your printer has already been added to the cloud (during initial registration), each time thereafter (each subsequent connection) - the printer will send up the Username and PIN info to the cloud and checks to see if it matches that of the owner in the cloud. To connect to the Polar Cloud, your 3D Printer requires one “owner” or account to link with. Printer Connection / Ownership HOW TO CHANGE PRINTER OWNERS ![]()
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